Last updated: January 2024
witty-cove is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Submit an inquiry through our website
- Request a consultation or quotation
- Communicate with us via email
- Engage our services for a renovation project
This information may include:
- Name and contact details
- Email address
- Property address
- Project requirements and preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide requested services
- To prepare quotations and project proposals
- To communicate about ongoing projects
- To improve our website and services
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist in our operations (subject to confidentiality agreements)
- Professional advisers such as accountants and lawyers
- Regulatory authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Under Australian Privacy Principles, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project-related information may be retained for up to seven years for warranty and legal compliance purposes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:
witty-cove
42 Design Street
Melbourne VIC 3000
Australia
Email: [email protected]